Terms & Conditions

Terms & Conditions for Discover Golf Ltd

The following booking conditions form the basis of your contract with Discover Golf Ltd, trading as Discover Golf, a member of Protected Trust Services (PTS No. 6192). Discover Golf Ltd is a Limited Company registered in England, our registered company number 15723876, registered office 29 Leighton Road, Hove, East Sussex, BN3 7AE.

The individual who signs the booking form or completes the booking online or by phone is referred to as the ‘Lead Name’. This person must be at least 18 years old at the time of booking and will be responsible for the total cost of the holiday, including any insurance premiums and cancellation or amendment fees.

We will send all documents and information regarding the booking to the Lead Name, who is responsible for sharing complete and accurate information with other members of the travel party, including any changes. The Lead Name must also confirm that all party members agree to these conditions and the information published in the relevant brochure or on our website.

If you are booking on behalf of a minor under 18 who is not traveling with someone 18 or older, we require a consent letter from a parent or legal guardian. The minimum age for unaccompanied travel is 16 years on the day of departure.

All bookings are subject to our Terms, along with the information on our website, and any details we pass on for your booking.

Our contract with you is established when we accept your holiday enquiry and send you a confirmation invoice. We will send a confirmation invoice to you within 24 hours. Please ensure that the holiday listed on the invoice is correct. We are responsible for providing the holiday we have confirmed to you. If you later cancel or modify your booking, you may be required to pay an amendment fee.

BOOKING TERMS & CONDITIONS – Applicable to all bookings

1 - Financial Protection

We are a member of Protected Trust Services, as such all monies paid to Discover Golf Ltd are fully protected in compliance with the Package travel and Linked Travel Arrangements 2018. As a member of Protected Trust Services (PTS no. 6192) all monies received by a Protected Trust Services member are deposited into a Trust Account, a bank account designated to hold the customers' money in "Trust". An appointed Trustee is appointed and must authorise any payments from the Trust Account to the Protected Trust Services Member. In addition to being held in trust, you also have a financial guarantee from the Protected Trust Service. All monies paid to Discover Golf Ltd in relation live booking is fully protected and paid into an independent trust account, managed by Protected Trust Services Ltd. More information on PTS can be found here

2 – Booking & Paying For Your Arrangements

A booking is made with us once the applicable payment is received for the arrangements (either a deposit or full balance, whichever is due and will be advised at the time of the booking), and we issue you a booking confirmation.

A binding contract will come into existence between you and us as soon as we have issued you with a booking confirmation that will confirm the details of your booking and will be sent to you.

Any flight inclusive bookings we provide will be covered under the Atol Scheme, more information on the Atol Scheme can be found here

Your booking with us could be made up of different principals or suppliers, in this case your contract(s) would be with each of these suppliers. As an agent or sub-agent, we can accept no responsibility for the acts or omissions of these suppliers or for the services provided by them. Your contract will be bound by the Terms and Conditions of each principle / supplier and therefore you should read these carefully. These can be provided on request prior to confirmation of the booking.

3 – Travel Insurance

A condition of your contract with us is to ensure you have adequate travel insurance. If you choose to travel without adequate travel insurance, we will not be liable for any losses regardless of circumstance, in respect of which insurance cover would otherwise have been available.

4 – Pricing

The price of your confirmed holiday is subject at all times to variations in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources; or

(ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes landing taxes or embarkation or disembarkation fees at ports and airports; or

(iii) the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines (and their agents), and any other transport providers.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed holiday (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should the price of your holiday go down due to the changes mentioned above, then any refund due will be paid to you. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

5 – Curtailment Of Your Holiday

If you have to return home early, we cannot refund the cost of any unused travel arrangements. If you shorten your booking and return home early without a valid complaint about the travel services provided, we will not refund the unused portion of your trip or be responsible for any related costs. Depending on the situation, your travel insurance may cover curtailment, and we recommend submitting a claim directly with them.

6 – If You Amend Your Booking

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of a per person administration fee per change (as advised to you at the time of your requested change), as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made, and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you. A cancellation fee may be payable in accordance with clause 7.

Transfer of Booking:

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

a. that person is introduced by you and satisfies all the conditions applicable to the holiday;

b. we are notified not less than 7 days before departure;

c. you pay any outstanding balance payment, an amendment fee (as advised to you at the time of your requested transfer) per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

d. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges as set out in clause 8 will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

7 – If You Cancel Your Booking

Should one or more member of a party cancel, it may increase the per person holiday price of those still travelling and you will be liable to pay this increase.

If you advise us of cancellation outside of the Balance Due Date of the booking then a loss of deposit will be incurred and no more, if within the Balance Due Date then cancellation charges will be dependent on the Suppliers Terms & Conditions. Amendment charges are not refundable.

Important Note: Certain arrangements may not be amended after they have been confirmed and any alteration or cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.

8 - Events Beyond Our Control

Except as explicitly stated in these Booking Conditions, we cannot accept liability or offer compensation if our contractual obligations to you are impacted by Events Beyond Our Control. For the purposes of these Booking Conditions, Events Beyond Our Control refer to any event beyond our or our supplier’s control, the consequences of which could not have been avoided even with all reasonable measures taken.

Examples include warfare, acts of terrorism (and their threats), civil unrest, significant health risks such as the outbreak of serious diseases at the travel destination (including but not limited to Covid-19 or its future strains and ongoing effects), epidemics, pandemics, or natural disasters like floods, earthquakes, or adverse weather conditions that make travel to or stay at the destination unsafe. Additionally, this includes actions and advice from any government or other national or local authority, including port or river authorities, industrial disputes, labor strikes, lock closures, natural or nuclear disasters, fires, chemical or biological disasters, unavoidable technical problems with transportation, and all similar events beyond our or the supplier(s) concerned control.

9 - Special Requests

All special requests should be advised at the time, or prior to the booking being made. Whilst we will take every effort to ensure arrangement of a reasonable request, these are requests and we therefore cannot guarantee fulfilment, even if the special request is on your confirmation. Unless otherwise stated, we cannot accept bookings on the condition that a special request is met, and failure to meet the request will not be failure on our part or a breach of contract.

10 - Advertising Content Accuracy

We strive to ensure that the descriptions, information, and prices on our website and in our advertising materials are accurate. However, occasionally, changes and errors do occur, and we reserve the right to correct prices and other details in such cases. Please check the current price and all other details related to the arrangements you wish to book before finalising your reservation.

Unless otherwise stated, all prices shown on any advertising material are based on 2 full paying passengers.

11 - Tee Times

Whilst every possible effort will be made to confirm your requested tee times, courses to reserve the right to alter preferred times. In this rare occasion we will offer the nearest alternative time. The majority of courses base tee times on four-balls, and therefore if you are playing as less than a four-ball you could be paired with other golfers. Slow play is sometimes unavoidable, we will do our best to circumnavigate this however cannot be held responsible in it’s event.

12 - Handicap Certificates

Some golf courses require handicap certificates before accepting visitors, which we will inform you of at the time of booking and note on your booking confirmation. While a certificate of playing ability is not necessary for all courses, appropriate golfing etiquette and knowledge of the rules are expected. Each hotel and golf course reserves the right to deny access if individuals do not demonstrate the required etiquette and/or knowledge. In such cases, we cannot be held responsible.

13 - Excursions

Any excursions not booked through ourselves and paid for in the UK will not form part of our contract with you, and therefore we can accept no liability for these services.

14 - Your Responsibilities

All customers are expected to behave in an orderly and appropriate manner, without disrupting the enjoyment of others. If, in our judgment or in the judgment of any hotel manager or person in authority, your behaviour or that of any member of your party causes distress, danger, or annoyance to other customers or third parties, damages property, or disrupts transportation, we reserve the right to immediately terminate your booking. In such a case, our liability to you and/or your party will end, and you will be required to vacate your accommodation or other arrangements immediately. We will not provide refunds for lost accommodation or any other arrangements, nor will we cover any expenses incurred due to the termination. Additionally, you and/or your party may be held responsible for any loss or damage caused by your actions, and you will be jointly and individually liable for such damages. Payment for any such damages must be settled directly with the hotel manager or other supplier before departure. Failure to make payment may result in you being held accountable for any subsequent claims, including legal costs, made against us due to your actions. We cannot be held responsible for the actions or behaviour of other guests or individuals unrelated to your booking arrangements or our company.

15 - Passport, Visa and Immigration Requirements

It is your responsibility to ensure you have the correct and specific Passport, Visa and meet all other immigration and entry requirements for your destination, and you should confirm these with the relevant Embassies and/or Consulates. Whilst we will make every effort to guide and advise where possible, we cannot hold any liability for failure to meet the entry requirements. Further information on travel advice and entry requirements can be found at https://www.gov.uk/foreign-travel-advice

16 - Conditions of Suppliers

Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions which will form part of your contract with us. Some of these terms and conditions may limit or exclude the supplier's liability to you, usually in accordance with applicable International Conventions. Copies of the relevant parts of these terms and conditions are available on request from us or the supplier concerned.

17 - Flight Timings

The flight timings quoted are for general guidance only and are subject to change. Latest timings will be shown on your travel itinerary but updated information will, if necessary, be provided by way of the itinerary or electronic notification and you must read these very carefully to ensure you have the correct flight information; we would also recommend that you check-in for your return flights, online, so that you can check final flight timings, if you are able to do so.

18 - Car Hire

When your booking includes car hire, you will be required to enter into a rental agreement with the supplier of your hire car, when you collect your car on arrival.

We would strongly urge you to read both the rental agreement and any additional information or documentation that you are provided with, when collecting your car, before signing the rental agreement. In particular, you should carefully check any charges or additional items that are listed in the rental agreement and additional information that you are provided, to ensure that all such charges are correctly applicable.

Once you have signed the rental agreement and departed with your car, no refunds will be given by the supplier of your hire car in respect of any charges that you later determine were not applicable.

19 - Complaints

Because the contract for your Arrangements is between you and the Supplier/Principal, any queries or concerns about your Arrangements should be addressed to them. If you have a problem with your Arrangements whilst using them, this must be reported to the Supplier/Principal immediately. If you fail to follow this procedure, there will be less opportunity for the Supplier/Principal to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you.

If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.

Single Service Terms & Conditions – Applicable to Golf Only Bookings

Discover Golf Ltd, may act only as an agent in respect of bookings we take and/or make on your behalf.

We accept no liability in relation to any contract you enter into or for any travel arrangements or other services you purchase (“Arrangements”) or for the acts or omissions of any supplier or other person(s) or party(ies) connected with any arrangements.

For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘Supplier/Principal’).When making your booking we will arrange for you to enter into a contract with the applicable Supplier/Principal of the Arrangements. Your booking with us is subject to these Agency Terms and Conditions and the specific booking conditions of the relevant Supplier/Principal(s) you contract with and you are advised to read both carefully prior to booking. The Supplier/Principal’s booking conditions may limit and/or exclude the Supplier/Principal's liability to you. Copies of applicable conditions are available on request from us.

1 - Booking and Payment

In order to confirm your chosen Arrangements, you must pay a deposit as required by the Supplier/Principal of the Arrangements , or full payment if this falls within balance due date. You must also pay all applicable insurance premiums and booking fees. Your booking is confirmed and a contract between you and the Supplier Principal will exist when we send you confirmation on their behalf.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Supplier/Principal who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the Supplier/Principal concerned, all monies you pay to us for Arrangements will be held in a trust account by PTS and forwarded on to the Supplier/Principal in accordance with our agreement with the Supplier/Principal.

2 - Prices

We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

3 - Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some Supplier/Principals require that you do so. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

4 - Special Requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Supplier/Principal, but we can't guarantee that they will be met and we will have no liability to you if they are not.

5 - Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing, by email, and will take effect at the time we receive it. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the booking conditions of the Supplier/Principal of your Arrangements. The Supplier/Principal may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the Arrangements and will normally increase closer to the date of departure).

Important note: some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

6 - Changes and Cancellations by the Supplier/Principal

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative arrangements offered by the supplier but we will have no further liability to you.

7 - Passport, Visa and Immigration Requirements

It is your responsibility to ensure you have the correct and specific Passport, Visa and meet all other immigration and entry requirements for your destination, and you should confirm these with the relevant Embassies and/or Consulates. Whilst we will make every effort to guide and advise where possible, we cannot hold any liability for failure to meet the entry requirements. Further information on travel advise and entry requirements can be found at https://www.gov.uk/foreign-travel-advice

8 - Law and Jurisdiction

These Agency Terms & Conditions are governed by English law and we both agree that the courts of England and Wales have exclusive jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scottish or Northern Irish law, as applicable).

9 - Complaints

If you wish to complain when you return home, write to the Supplier/Principal. You will see their name and contact details in any confirmation documents we send you.

If you wish to complain about any service we have provided to you (i.e. our booking service) then please contact us directly.

Package Terms & Conditions

Where your booking is for a Package that we have organised, as defined below, we will act as a “Package Organiser” and you will receive the rights and benefits under the Package Travel and Linked Travel Arrangements Regulations 2018, as amended (“PTRs”).

A “Package” exists if you book a combination of at least two different types of the following separate travel services, for the purpose of the same trip or holiday:

* Transport (transfers not included);

* Accommodation;

* Rental of cars, motor vehicles or motorcycles (in certain circumstances); or

* Any other tourist service not intrinsically part of one of the above travel services;

provided that those separate travel services are purchased together from a single call and are selected by you before you agree to pay; or are advertised, sold or charged at an inclusive or total price; or advertised or sold under the term “package” or a similar term.

1 – Package Prices

We reserve the right to amend the price of unsold itineraries at any time and correct errors in the prices of confirmed itineraries. We also reserve the right to increase the price of confirmed itineraries solely to allow for increases which are a direct consequence of changes in:

(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources;

(ii) the level of taxes or fees chargeable for services applicable to the itinerary imposed by third parties not directly involved in the performance of the itinerary, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports; and

(iii) the exchange rates relevant to the package.

Such variations could include but are not limited to airline cost changes which are part of our contracts with airlines and any other transport providers.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your travel arrangements, which excludes insurance premiums and any amendment charges and/or additional services or travel arrangements. You will be charged for the amount over and above that.

However, if this means that you have to pay an increase of more than 8% of the price of your confirmed Package (excluding any insurance premiums, amendment charges and/or additional services or travel arrangements), you will have the option of accepting a change to another Package if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of all monies paid to us, except for any insurance premiums and any amendment charges and/or additional services or travel arrangements. Should you decide to cancel for this reason, you must exercise your right to do so within 7 days from the issue date printed on your final invoice. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Should the price of your Package go down due to the changes mentioned above, then any refund due will be paid to you less an administrative fee of £50. However, please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

2 – Amending or Transferring your Package

If you wish to change any part of your booking after our confirmation invoice has been issued, you must inform us in writing as soon as possible. This should be done by the first named person on the booking. Whilst we will do our best to assist, we cannot guarantee that we will be able to meet your requested change. Where we can meet a request, all changes will be subject to payment of an amendment fee of £30 per person per change, as well as any costs and charges incurred by us and/or incurred or imposed by any of our suppliers in making this change. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible. Where we are unable to assist you and you do not wish to proceed with the original booking we will treat this as a cancellation by you, and cancellation charges will apply as defined below.

Period Prior to Departure / Cancellation Charge

90 days or more / Loss of Deposit

50 - 89 days / 75% of total price

35 - 49 days / 80% of total price

34 days or less / 100% pf total price

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

a. that person is introduced by you and satisfies all the conditions applicable to the itinerary;

b. we are notified not less than 7 days before departure;

c. you pay any outstanding balance payment, an amendment fee of £50 per person transferring, as well as any additional fees, charges or other costs arising from the transfer; and

d. the transferee agrees to these booking conditions and all other terms of the contract between us.

You and the transferee remain jointly and severally liable for payment of all sums. If you are unable to find a replacement, cancellation charges will apply in order to cover our estimated costs. Otherwise, no refunds will be given for passengers not travelling or for unused services.

3 – If You Cancel Your Package

If you or any other member of your party decides to cancel your confirmed booking you must notify us in writing. Your notice of cancellation will only take effect when it is received by email at info@discovergolf.co.uk and will be effective from the date on which we receive it. Should one or more member of a party cancel, it may increase the per person Package price of those still travelling and you will be liable to pay this increase. Since we incur costs in cancelling your arrangements, you will have to pay the cancellation charges as follows

Please note that insurance premiums and amendments charges are not refundable in any circumstances and in some instances, airline ticketing deadlines may result in higher cancellation charges being applied to your booking. Similarly, hotels may charge a higher cancellation fee and you may therefore be charged a higher amount than detailed above. If you have taken advantage of an airline offer and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.

Cancellation By You Due To Unavoidable & Extraordinary Circumstances:

You have the right to cancel your confirmed travel arrangements before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your trip destination or its immediate vicinity and significantly affecting the performance of the trip or significantly affecting the transport arrangements to the destination. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any additional compensation. Please note that your right to cancel in these circumstances will only apply where the Foreign Commonwealth and Development Office advises against travel to your destination or its immediate vicinity. For the purposes of this condition, “unavoidable and extraordinary circumstances” means warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination.

4 – If We Cancel or Change Your Package

We plan arrangements a long time in advance of your holiday using independent suppliers. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.

Examples of a significant change include: a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of UK departure airport (except between London airports), or a significant change of resort area. We do our best to avoid cancelling holidays but we must reserve the right to do so and will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below, or lack of minimum numbers.

If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-

a) accepting the changed arrangements (with any refunds that may be due to you for changes to a lower category of service); or

b) selecting an alternative holiday from us of a similar standard to that originally booked, if available. If this holiday is cheaper than the original, we will refund the price difference. You will be liable to us for any additional costs payable for the new arrangements; or

c) cancelling the booking or accepting our cancellation of the booking, in which case you will receive a full refund of all monies you have paid to us, within 14 days.

If we have to make a significant change or cancel we will, where appropriate, pay you compensation as set out in the table below. Compensation entitlements will vary depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions:

Compensation will not be payable and no liability beyond offering the above-mentioned choices (a-c) can be accepted where: (i) we are forced to make a change or cancel as a result of unavoidable and extraordinary circumstances beyond our control, the consequences of which we could not have avoided even if all reasonable measures had been taken, or (ii) we have to cancel because the minimum number of bookings necessary for us to operate your holiday has not been reached.

No compensation will be payable and the above options (a-c) will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or where a change is a minor one. A change of flight time of less than 12 hours, airline (except where otherwise stated), type of aircraft (if advised) or destination airport will all be treated as minor changes.

Period Prior to Departure / Compensation per Full Paying Passenger

90 days or more / NIL

50 - 89 days / £20

14 - 49 days / £30

0 - 14 days / £40

Changes due to circumstances beyond our control: Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage, loss or expense of any nature as a result of, "force majeure". In these booking conditions, "force majeure" means any unavoidable and extraordinary circumstances beyond our control which we or the supplier of the service(s) in question could not have avoided, even if all reasonable measures had been taken. Such events may include but are not limited to, whether actual or threatened: war, riot, civil strife, terrorist activity and its consequences, industrial dispute, natural or nuclear disaster, adverse weather conditions; epidemics, pandemics or other outbreaks of illness, fire and any other situations which are outside our control.

5 – Our Commitment to You

A booking is not accepted until we issue an invoice. The date shown on the invoice is the date of booking. Please check the details on the invoice carefully when you get it and if anything appears to be incorrect or incomplete, contact us immediately as it may not be possible to make changes later. We cannot accept any liability if we are not notified of any inaccuracy (for which we are responsible) within 48 hours of distribution. We will do our best to rectify any mistake notified to us outside of this timeframe, but you must meet any costs involved in doing so. In any instance where your booking is amended, whether elective or due to correcting an error, the amendments are not deemed accepted and incorporated into the contract until a new invoice is issued.

The Package Travel and Linked Travel Arrangements Regulations 2018 require us to provide security for the monies that you pay for the package holidays booked and for your repatriation in the event of our insolvency. We hold an Air Travel Organiser’s Licence issued by the Civil Aviation Authority, Aviation House, Beehive Ring Road, Crawley, West Sussex RH6 0YR (ATOL no. 12666). When you buy an ATOL protected air inclusive holiday or flight from us you will receive a confirmation invoice from us (or via our authorised agent) confirming your arrangements and your protection under our ATOL. In the unlikely event of our insolvency the CAA will ensure that you are not left stranded abroad and will arrange to refund any money you have paid to us for an advance booking. Please note: Not all holiday or travel services offered and sold by us will be protected by the ATOL scheme For further information, visit the ATOL website at www.atol.org.uk.

If you book arrangements which do not constitute a Package holiday or Linked Travel Arrangement as defined within The Package Travel and Linked Travel Arrangements Regulations 2018, the financial protection referred to above does not apply.

If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.